We want you to be satisfied with your purchase. This policy explains returns and refunds for orders placed on versabiz.com.pk.
7-Day Returns
You may request a return within 7 days of delivery for eligible stock items that are unused, in original condition and packaging.
Non-Returnable Items
- Custom-branded, personalised or made-to-order products (unless defective)
- Items damaged through misuse
- Innerwear and certain hygiene-sensitive items
Defective or Incorrect Items
If you receive a defective or incorrect item, contact us within 7 days at orders@versabiz.com.pk with your order number and photos. We will arrange a replacement or refund.
Refunds
Approved refunds for prepaid orders are processed to the original method. For Cash-on-Delivery orders, refunds are issued via bank transfer once the returned item is received and inspected.
How to Request a Return
Email orders@versabiz.com.pk or call +92 300 8782424 with your order number and reason. Our team will guide you through the process.